FAQ
Common questions clients ask before they start.
These are the questions most people ask about privacy, pricing, receiving access, file handling, and account status before they begin using CRIV.
CRIV stands for Confidential Relay, Individually Verified.
Every sender account begins with a seven-day free trial before annual BTC or PAYG wallet billing applies.
Choose annual billing at 0.0025 BTC / year or PAYG with $10.00 minimum top-up.
Annual accounts activate after one blockchain confirmation. PAYG accounts are credited after top-up confirmation and can send while wallet credits remain.
Yes. Use Billing to upgrade from PAYG to annual. Available PAYG credits are applied to annual fees and deducted from the annual BTC due.
Only fully paid annual CRIV accounts can refer new users. Trial and PAYG accounts must upgrade to annual and complete payment confirmation first.
Clients must send enough BTC so CRIV receives the full 0.0025 BTC. If fees reduce the received amount below that total, the account should not activate.
Annual accounts are deactivated for sending if payment is not received after trial. PAYG accounts stay on usage billing and require top-ups when wallet credits are exhausted.
No. Because every account includes a seven-day free trial, there are no refunds after the trial expires.
That is the intended product policy. Sending requires a paid account. Receiving and decrypting can stay available from the PWA or website.
Only logged-in registered CRIV users can use voice calls, video calls, and secure call mail, and both sides must save each other in Contacts first.
Only logged-in registered CRIV users who already saved each other in Contacts can use live chat. It is not available to free receiver-only access.
CRIV live chat is designed so each incoming message remains encrypted until the recipient clicks Decrypt. Manual decrypt is presented as the most secure mode.
Not fully in a browser or PWA. Operating systems and browsers control most screenshot and screen-recording behavior. CRIV instead adds watermarking and hides sensitive views when the app loses focus, but it does not claim guaranteed device-level blocking.
When the last participant leaves the live chat page, CRIV is designed to purge the server-side chat data. Clients who want to keep a copy should use Save Chat to Device before leaving.
No. Free receiver access is for opening delivered encrypted text or files. It does not include CRIV calls or call mail.
CRIV prefers a private PWA because native store apps can add more metadata, device-level identifiers, external review dependencies, and policy exposure than this product direction wants. The PWA keeps CRIV installable on phones and desktops while avoiding an extra app-store identity layer.
It also lets CRIV ship the same client faster across platforms, avoid app review delays, and reduce pressure to include third-party mobile SDKs that often widen analytics or telemetry exposure.
It also lets CRIV ship the same client faster across platforms, avoid app review delays, and reduce pressure to include third-party mobile SDKs that often widen analytics or telemetry exposure.
CRIV is scoped for DOC, XLS, CSV, PDF, PPT, images, and most other common business file types.
Once a file has been decrypted, all related encrypted and decrypted server-side file copies should be deleted. If those file copies no longer remain on CRIV-controlled storage, CRIV should have no retained file content from that delivery to retrieve, review, or disclose later.
CRIV's position is to minimize retained file content. If the delivery file and its related decrypted copy no longer remain on CRIV-controlled server storage, CRIV should have no retained file content from that deleted delivery to retrieve or disclose later.
Only an email address and password. No name or other personal profile data is required.
A contact alias, an email address, an optional WhatsApp number, and the key used for private exchange.