Common questions clients ask before they start.

Every sender account begins with a seven-day free trial before annual or pay-as-you-go billing applies.

Choose annual billing at $49.95 per year or pay as you go with a $10.00 minimum top-up.

Purchases and plan management are handled by Google Play in the Android app. Pay-as-you-go accounts can send while credits remain.

Plan changes will be managed in the Android app through Google Play.

Annual accounts are deactivated for sending if payment is not received after trial. PAYG accounts stay on usage billing and require top-ups when wallet credits are exhausted.

Purchases, cancellations, and refund requests are handled through Google Play under Google Play policies and applicable law.

That is the intended product policy. Sending requires a paid account. Receiving and decrypting remain available through the website and PWA, with the Android app providing another supported option.

Only logged-in registered CRIV users can use voice calls, video calls, and secure call mail, and both sides must save each other in Contacts first.

Only logged-in registered CRIV users who already saved each other in Contacts can use live chat. It is not available to free receiver-only access.

CRIV live chat is designed so each incoming message remains encrypted until the recipient clicks Decrypt. Manual decrypt is presented as the most secure mode.

Not fully in a browser or PWA. Operating systems and browsers control most screenshot and screen-recording behavior. CRIV adds watermarking and hides sensitive views when the app loses focus. The Android app will use the protections available on Android, but CRIV does not claim guaranteed device-level blocking.

When the last participant leaves the live chat page, CRIV is designed to purge the server-side chat data. Clients who want to keep a copy should use Save Chat to Device before leaving.

No. Free receiver access is for opening delivered encrypted text or files. It does not include CRIV calls or call mail.

Yes. CRIV has an Android app for Google Play. Purchases and subscription management are handled only there through Google Play.

The website and installable web app remain available while Android development is completed.

CRIV is scoped for DOC, XLS, CSV, PDF, PPT, images, and most other common business file types.

Once a file has been decrypted, all related encrypted and decrypted server-side file copies should be deleted. If those file copies no longer remain on CRIV-controlled storage, CRIV should have no retained file content from that delivery to retrieve, review, or disclose later.

CRIV's position is to minimize retained file content. If the delivery file and its related decrypted copy no longer remain on CRIV-controlled server storage, CRIV should have no retained file content from that deleted delivery to retrieve or disclose later.

Only an email address and password. No name or other personal profile data is required.

A contact alias, an email address, an optional WhatsApp number, and the key used for private exchange.